Privacy policy

1) Intro

Nature Remedies is a tele-wellness platform that provides video-based consultation services in the fields of health and wellness, nutrition, natural beauty and natural cosmetics. We work hard to ensure that our users receive top-quality services in a secure and trusted environment and that they have access to professional and well-written content.

The following privacy policy (the “Privacy Policy”) will explain how we use your personal data that you entrust with us on our platform. It is important for us that you understand what we do with this data so that you can make well-informed choices regarding it. This Privacy Policy may be updated from time-to-time and when it is, you will be notified. Should you continue to use the Nature Remedies platform after we make changes to the Privacy Policy, it will be deemed as if you had accepted those changes. Please spend a few minutes reading this Privacy Policy so that you are familiar with it.

 

2) Which personal data we hold and how we get it

The information we collect depends on which parts of the service you use. Nature Remedies groups users into two seperate sections:

  • Visitors of the website: www.naturemds.com (“Website visitors”)
  • Customers of: www.app.naturemds.com (“Customers”)

 

Website visitors:

The Nature Remedies website does not collect any personal information directly. We do however use cookies and some 3rd party services that collect some information including: IP address, geo-location, browser type, operating system, referring website, heat map and web browsing behavior.

For more information about this please see the privacy policies of:

Google Analytics – https://policies.google.com/privacy To opt out of it, visit https://tools.google.com/dlpage/gaoptout

Sumo – https://help.sumo.com/hc/en-us/articles/218958727-Privacy-Policy

In addition, if you elect to contact us via the contact us page, you agree to sending us your name, email address and inquiry.

 

Customers:

When you register with Nature Remedies you will be providing us with some basic personal information such as: your name, date of birth, email address, gender, location (IP address, country, state, city, zip code, time zone) and optional picture of yourself.
When you hold a video session with a consultant we may automatically collect the following information, where permitted by the settings on your device: browser type, operating system, internet connection speed and location. At the end of each video session you will receive an optional session survey.

 

3) What we use the data for

The purposes for which we use your data and the legal grounds for such use are as follows:

  • Information about your location and time zone may be used to match you up with the best consultants as well as to make sure that any sessions you hold will be shown at the correct time for both you and the consultant. In addition, if necessary, we may derive your approximate location via your IP address.
  • Your browser type and operating system are used to troubleshoot any technical problems that might arise during the use of our services.
  • We use your email address to contact you in case any issues from your sessions may arise and to notify you about changes to Nature Remedies and its products and / or services.
  • We use session survey information to better our video quality services provided to you.
  • If necessary, we may need to share personal details for the purposes of fraud detection and prevention.

 

4) Who we share the data with

In order to ensure that you receive the highest possible standard of treatment, Nature Remedies shares your name, age, gender, image (if you have uploaded one), last login (date and time) and location with the consultant that you select to have a video session with.

In addition, we might disclose information about you to comply with a law, regulation, legal process or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect or investigate illegal activity, fraud, abuse, violations of our terms, threats to the security of our services or the physical safety of any of our consultants.

We might also share this information to a buyer or other party in the case of a merger, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Nature Remedies platform. In this event we will notify you by email prior to this happening along with choices on how your personal information may be handled.

 

5) How long we hold the data for

We store your Nature Remedies profile and session surveys’ for 10 years from the date of your last login.

Analytical data related to video sessions is stored on 3rd party servers (TokBox) for 20 days before being erased. For more details on how TokBox stores and handles this data click here: https://tokbox.com/support/privacy-policy. In addition, video session data doesn’t track personally identifying information, nor does it store IP addresses.

Analytical data collected by Google Analytics is stored indefinitely according to and as described at Google’s policies.

 

6) Data security

We take your data and privacy with the utmost level of security, and to that extent we have implemented several preventative measures aimed at securing your personal information from accidental loss, unauthorized access, use, alteration and disclosure. All of the data is stored behind a firewall on secure servers.

We do not store any credit or debit card information and payments are processed via third-party payment providers (www.PayPal.com) who are fully compliant with Level 1 Payment Card Industry (PCI) standards. All transactions are encrypted with SSL technology. For more details on how PayPal stores and handles your data click here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

In addition, it is your responsibility to choose a secure password that remains confidential and known only to you.

Although we do our best to protect your personal information, we cannot guarantee the security of it on our site. In the case of a data breach, we will notify you within 72 hours from when we have confirmed that such a breach has actually happened, via the Nature Remedies system or via email and following the laws of the state of your residence.

 

7) Cookies

What are cookies?

We use cookies to track the preferences of visitors to Nature Remedies and subsequent optimization of its design. Cookies are small text files that are stored on user’s computer/device. They facilitate the navigation and make the visit to Nature Remedies more comfortable. Cookies may also be used to determine whether your computer/device visited us before.

Cookies may contain your personal data only in case you gave the appropriate permission for this (for example, login credentials). You can visit our site with cookies disabled as well. The majority of web browsers have the cookies enabled by default, but you can check your settings and disable them by yourself. However, disabling cookies may prevent you from using some of the services of Nature Remedies. In addition, you can delete all cookies that are stored on your computer/device at any time.

We use several types of cookies, with some essential for the site’s functionality and others for enhancing usability and your user experience. In addition, in some cases third parties will also use cookies.

Functionality cookies: When you create an account with us, we use cookies to manage and control the registration process, and while in general they are deleted when you log out, in some cases they will remain to recall your site preferences when you are logged out.

When you are logged in we use cookies to remember that you are in fact logged in. This ensures that you don’t have to log in every time you visit a new Nature Remedies page and are typically removed or cleared when you log out so that only you can access these areas when logged in. We use a cookie to notify you that you should enable cookies on our platform, and we also use a cookie to ensure that you return to the scheduler page once you pay for your session. We also use of cookie to identify your timezone if we can’t pick it up via your IP. These cookies expire after 1-3 days.

Usability cookies: These types of performance cookies help us recognize and tally the number of visitors and see how they navigate when visiting. In addition they can improve site performance by making sure pages you visit load faster.

Third-party cookies: We use Google Analytics, one of the most widespread and trusted analytics solutions that helps us understand how to improve your user experience. These cookies can track how long you spend on the site and the pages you visit, which in turn lets us produce better and more friendly features.

 

8) Links to Other Websites

The Nature Remedies site may contain links to other websites. Please note that we are not responsible for your security on other sites so remember to study their privacy policy and their terms.

 

9) User rights

Nature Remedies relies on your consent to process your personal data and you have the right to withdraw your consent at any time by contacting us at hello@naturemds.com. In addition, under the GDPR and DPA, you can:

  • Request a copy of information we hold about you via email
  • Request that we change or erase information that we hold about you

 

10) Changes to our privacy policy

Nature Remedies may make changes to this Privacy Policy from time to time and for any reason. Should we make any changes in the way we collect or use information we will notify our customers via email prior to any changes come into effect.

Naturemds Inc.
1313 North Market St
Suite 51oo
Wilmington, DE 19801

This Privacy Policy is effective as of July 1st, 2018